Privacy Policy

This privacy policy explains how SparkleSweep handles personal data when you use the website, send an enquiry, or request move-in or move-out cleaning services. It covers the information we collect, why we use it, when we may share it, and the choices and rights available to you.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Data We Collect

When you contact SparkleSweep or ask for a quote, we may process your name, email address, phone number if you provide it, your message, and details about the property and the cleaning scope. If you share access or schedule preferences, we use them to plan the visit and confirm arrangements. We also process limited technical data such as server request metadata and browser or device information to keep the website working properly and secure.

We collect only the details needed to handle an inquiry or service request.

Where Data Comes From

We receive personal data when you submit the contact form, send an email, call us, or share information during the booking and coordination process. We may also receive property-related details and access instructions that you choose to provide. Technical information is collected automatically when you use the site, including data needed for delivery, security, and basic operation.

Most information comes directly from you, with some technical data created automatically by the website.

Cookie Types

The site uses essential cookies needed for basic operation, such as page delivery and form handling, and preference cookies that remember privacy settings. We do not state that analytics or marketing cookies are active. If browser settings block cookies, some features may not function correctly, but the website should remain generally accessible.

Cookie use is limited to site operation and remembering your choices.

Cookie Controls

We use only essential cookies and cookies that remember privacy preferences. You can block or delete cookies through your browser settings, but some parts of the site may not work as intended if essential cookies are disabled. Because we do not use analytics or advertising cookies, there is no separate tracking preference layer for those purposes.

Cookie settings can be adjusted in your browser, and preference cookies may be updated through the site where available.

Processing purpose

Why We Use Data

We process personal data to respond to enquiries, prepare and confirm quotes, coordinate access and scheduling, carry out the requested cleaning service, and manage follow-up communication. We also use data to operate the website, maintain security, prevent misuse, and meet legal or recordkeeping obligations. Where needed, we may use property and scope details to plan the work and confirm the service arrangement.

We use personal data only for the operational purposes described here.

Third-party sharing

Service Providers

We may share limited personal data with trusted service providers that help us operate the website, deliver technical support, or manage communications. These providers are expected to use the data only for the services they perform for us and to protect it appropriately. We do not state that analytics or advertising partners are used.

Any service provider we use may process data only for the task we assign.

Legal basis

Legal Disclosure

We may share personal data with authorities, courts, or other public bodies if we are required to do so by law, regulation, or a valid legal process. We may also disclose information when needed to protect our rights, the security of the website, or the safety of users and property, to the extent permitted by law.

We disclose data to public authorities only when a legal duty requires it.

User Rights

Your Rights

You may have rights to know what data we hold, ask for corrections, object to certain processing, and request deletion where the law allows it. You can also ask us to limit use of your data in some situations. We will consider each request on its facts and respond in line with applicable privacy law.

Your rights depend on the legal basis and the context of the request.

Requests

How to Make a Request

To exercise a privacy right, contact us using one of the channels listed in this policy and describe the request clearly. We may ask for additional information to confirm identity before acting on the request. If a request is not fully granted, we will explain the main reason where the law requires us to do so.

Requests should include enough information for us to identify the relevant record and verify the requester.

Data Retention

Enquiry records, booking details, and related correspondence are kept for the time needed to manage the request, complete the service, and maintain ordinary business records. Technical logs are retained for a limited period for security and troubleshooting. When data is no longer needed, we delete it or anonymise it where appropriate, unless a longer retention period is required by law or for a legitimate recordkeeping need.

We keep information only for as long as it is needed for the stated purpose or required by law.

Policy Updates

If we make material changes to this privacy policy, we will update the page and may use reasonable notice where the change affects how personal data is handled. The version in force is the one published on the website at the time you use it. We encourage you to review the policy from time to time so you know how your information is processed.

We review this notice when our practices or legal duties change.

Privacy Contact

Email contact

sales@elmabanakul.makeup

Telephone

+596 697 19 10 56

Postal address

1 Rue Alexandre Bécrit, 97233 Schœlcher

Privacy contact

Contact Page